Introduction
At Papagayo Curaçao, we use your personal information to provide you with the best possible guest experience and to support all interactions you may have with us.
We are committed to protecting the privacy and security of the personal information we collect.
As a guest, website visitor, business partner, supplier, or any other person we do business with, you understand and agree that we collect, use, and disclose your personal information in accordance with this Privacy Policy.
1. Application of this Policy
This Privacy Policy applies to personal information related to our guests, website visitors, business partners, suppliers, and other individuals with whom we interact.
It applies to personal information in any form, including oral, written, and electronic information.
This Policy reflects our commitment to protecting your personal information.
2. Types of Personal Information We Collect
In this Privacy Policy, “personal information” means any information that identifies you or can be used to identify you as an individual.
The types of personal information we may collect and process include:
- Your name, gender, personal and business contact details, job title, date and place of birth, image, nationality, passport details, and visa information.
- Information related to your stay, including arrival and departure dates, services used, special requests, room and vacation preferences, and telephone numbers dialed.
- Credit card details, which are only visible to authorized management staff.
- Information needed to fulfill special requests, such as health-related needs requiring specific accommodation or services.
- Information, feedback, or content you provide through marketing preferences, surveys, contests, promotions, our websites, apps, or third-party platforms.
- Information collected during your visit to Papagayo, including through CCTV, internet and Wi-Fi systems, card keys, security systems, and other technology systems.
- Information collected when you use a Papagayo website or app.
- Contact and relevant business details of employees of corporate accounts, vendors, travel agents, event planners, and other individuals we do business with.
- In limited cases, information related to customer credit.
Most of the personal information we collect is provided directly by you or by someone acting on your behalf. In some cases, we may also process information that we receive from third parties or information that we can reasonably infer based on your interactions with us.
By agreeing to this Privacy Policy, you give Papagayo your express consent to process any personal information you provide to us, including sensitive personal information or financial information where applicable.
3. How We Use Personal Information
We may collect, use, and disclose your personal information to:
- Provide and charge for hotel accommodation, goods, and services.
- Offer a better and more personalized level of service.
- Provide information about guest services, local attractions, transportation, restaurants, and other third-party services.
- Respond to requests for information or services.
- Fulfill contractual obligations with you, travel agents, group organizers, employers, vendors, credit card companies, airline operators, and third-party loyalty programs.
- Conduct market research, guest satisfaction surveys, quality assurance, direct marketing, and sales promotions.
- Ensure the safety and security of our staff, guests, and visitors.
- Maintain general records.
- Meet legal and regulatory requirements.
- Test and evaluate new products and services.
Papagayo uses and retains your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.
4. Disclosure of Personal Information
From time to time, we may disclose your personal information where necessary for the purposes described in this Privacy Policy.
By agreeing to this Policy, you consent to the transfer and disclosure of your personal information, including to parties located in other countries, where this is necessary for the purposes described in this Policy.
4.1 Agents, Service Providers, and Suppliers
Like many hotels, we may outsource certain services or information processing activities to third parties. This may include service providers, suppliers, technology partners, and market research companies.
When we share personal information with these third parties, we require them to protect your information in accordance with this Policy and to apply appropriate security measures.
4.2 Consumer Insights and Marketing
Where permitted, we may share personal information with selected companies that help us better understand guest preferences and interests.
If your personal information is used for direct marketing purposes, such as newsletters, you have the right to object or unsubscribe by contacting us using the details in Section 10.
4.3 Credit Authorization
If you request credit, we may use and disclose your personal information to the appropriate third parties, in accordance with applicable laws, to determine whether credit may be granted or maintained.
4.4 Business Transfers
If Papagayo sells, transfers, or reorganizes part of its business, hotels, or assets, personal information may be included as part of that transaction.
In the unlikely event that Papagayo or substantially all of its assets are acquired, personal information may be transferred as part of the business assets.
4.5 Legal Requirements
We may disclose personal information if required to do so by law, court order, governmental authority, or where necessary to protect our rights, property, guests, staff, or business.
We may also retain and process personal information to comply with accounting, tax, legal, and record-keeping obligations.
5. Information We Collect When You Visit Us Online
We may disclose personal information if required to do so by law, court order, governmental authority, or where necessary to protect our rights, property, guests, staff, or business.
5.1 Browsing Without Identifying Yourself
You may visit our website without logging in or directly revealing your identity.
5.2 Website Usage Information
When you use our website, we may collect information such as your IP address, date and time of visit, pages viewed, time spent on each page, browser type, operating system, and websites visited before or after our website.
This information is used to improve our website and is not directly linked to you as an individual.
5.3 Cookies and Similar Technologies
We use cookies to improve the functionality and performance of our website.
Cookies help us recognize your browser, but they do not identify you personally. You can block cookies through your browser settings, but some website features may not work properly if cookies are disabled.
More information about cookies can be found at allaboutcookies.org.
5.4 Social Media
Our website may include links, plug-ins, or features from third-party social media platforms.
If you choose to use these features, the social media platform may collect information about you and your use of our website. Please review the privacy policies of these platforms before using them.
5.5 Links to Other Websites
Our website may link to third-party websites, including our secure booking engine powered by Hoteliers.com B.V.
This Privacy Policy only applies to Papagayo’s own information collection practices. We are not responsible for the privacy policies, security, or content of third-party websites.
We encourage you to read the privacy and security policies of any external website before providing personal information.
5.6 Security
We take the security of your personal information seriously. Where appropriate, we use SSL encryption and other reasonable technical and organizational measures to protect your information.
However, no system is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee that loss, misuse, or unauthorized access will never occur.
Where required by law, we will notify you of any data breach that may affect your rights.
5.7 Children
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from children. If you are under 18, you may only use our website with the involvement of a parent or guardian.
5.8 Targeted Advertising
We may work with third-party companies to show advertisements that may be relevant to you.
These advertisements may appear on our own websites or apps, or on third-party websites. They may be based on information collected by us or by third parties, including your activity on our website or other websites.
6. Apps
When you download, register for, or use one of our apps, you may provide personal information such as your name, address, email address, phone number, date of birth, username, password, payment details, personal description, or image.
We may also automatically collect technical information, such as your device type, device identifier, mobile network information, browser type, and app usage information.
Depending on the app and only with your consent where required, we may also collect information stored on your device, such as contact information, photos, videos, location information, or other digital content.
More details may be provided in the privacy notice of the specific app you are using.
7. Your Choices
You may choose what personal information you provide to us. However, if you choose not to provide certain information, some services may be affected. For example, we cannot complete a reservation without your name.
If you provide us with your contact details, we may contact you about products, services, promotions, or events that may interest you.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us using the details in Section 10.
If you ask us not to send you direct marketing materials, we will record your request so that we can respect your preference.
8. Accessing or Updating Your Personal Information
You have the right to request access to, correction of, or deletion of the personal information we hold about you, subject to certain legal exceptions.
To make a request, please contact us in writing using the email address listed in Section 10.
Please include your full name, address, telephone number, and a copy of an identification document, such as an ID card or passport, so that we can verify your identity.
We may charge a reasonable fee for processing certain requests where permitted by law.
If you request that we correct or stop processing your personal information, we will review your request. If we agree that the information is incorrect or should no longer be processed, we will correct, delete, or stop processing it as appropriate.
If we do not agree, we will explain our decision and record that you consider the information to be incorrect.
9. Changes to this Policy
Our business may change from time to time, and this Privacy Policy may also be updated.
The effective date of this Policy is listed at the end of the document.
10. Questions, Complaints, or Requests
If you have any questions about this Privacy Policy, how we process your personal information, or if you wish to submit a request to access, correct, or delete your personal information, please contact us:
By email: reservations@papagayo.com
Or by contacting the front desk.
All requests for access to personal information must be submitted in writing by email.
We may respond to your request by email, telephone, or another suitable method.
In the event of any inconsistency between the English version of this Privacy Policy and any version in another language, the English version shall prevail.
